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May 04, 2020 Citrix SSO app for macOS provides best-in-class application access and data protection solution offered by Citrix Gateway. You can now securely access business critical applications, virtual desktops, and corporate data from anywhere at any time. Citrix SSO is the next generation VPN client for Citrix Gateway to create and manage VPN connections from macOS devices. If you install a fresh copy of Mac OS High Sierra on a new machine (not upgrade) and try to install NetScaler Gateway plugin for Mac, then you will see a popup indicating that the system extensions signed by 'Citrix Systems Inc.” were blocked. Even though you see the message that installation was successful, VPN connections to NetScaler Gateway will not work.
Applicable Products
Symptoms or Error
New users after installing Citrix Receiver 12.7 or above for Mac on macOS High Sierra when launching an application or desktop might get the following error:
Solution
With macOS 10.13 High Sierra, Apple has introduced a new feature, where user approval is required to load any newly-installed third-party kernel extensions (KEXTs). Citrix Receiver 12.7 for Mac requires Citrix kernel extension to be loaded for Generic USB Redirection to function properly.
If users see the “System Extension Blocked” prompt when launching a Citrix Receiver desktop or application, they can go directly to System Preferences > Security & Privacy and Click Allow against Citrix Systems Inc as shown below to allow loading of the Citrix kernel extension:
Users can also go to the Devices tab in Citrix Receiver Preferences and follow the steps as shown below in the screenshot:
In addition, users can also open preferences from the Devices tab on the Desktop toolbar or the USB Devices menu in the main Citrix Viewer menu as shown below:
Citrix Receiver for Mac users with Citrix Receiver already installed when upgrading to macOS High Sierra are automatically granted approval to the Citrix kernel extension that was already present.If users see the “System Extension Blocked” prompt when launching a Citrix Receiver desktop or application, they can go directly to System Preferences > Security & Privacy and Click Allow against Citrix Systems Inc as shown below to allow loading of the Citrix kernel extension:
Users can also go to the Devices tab in Citrix Receiver Preferences and follow the steps as shown below in the screenshot:
In addition, users can also open preferences from the Devices tab on the Desktop toolbar or the USB Devices menu in the main Citrix Viewer menu as shown below:
Citrix Receiver for Mac does not require any explicit approvals to enable USB redirection when installed on previous versions of macOS (10.12, 10.11. and 10.10).
Citrix Support
Automatic translation
This article was translated by an automatic translation system and was not reviewed by people. Citrix provides automatic translation to increase access to support content; however, automatically-translated articles may can contain errors. Citrix is not responsible for inconsistencies, errors, or damage incurred as a result of the use of automatically-translated articles.
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Applicable Products
Symptoms or Error
Applicable Product Versions:Receiver for Mac: 12.7, 12.8.1, 12.9
Citrix For Mac 2002
macOS: High Sierra 10.13.4
With the release of macOS High Sierra 10.13.4, you might get a warning message when launching Citrix apps and desktops. Based on your usage, this warning message appears in the following scenarios:
- A warning message appears when you launch any Citrix application from either Citrix Receiver for Mac or Receiver for Web.
'Citrix Viewer' is not optimized for your Mac. This app needs to be updated by its developer to improve compatibility. - An additional warning message appears when you launch a desktop from Citrix Receiver for Mac’s Favorite tab or the launchpad.
'<Desktop Name>' is not optimized for your Mac. This app needs to be updated by its developer to improve compatibility.
Solution
Citrix Gateway Log In
Citrix Gateway Download
As Citrix Receiver for Mac is currently 32-bit software, these warning messages appear. Citrix is already aware of the requirements needed to make Citrix Receiver for Mac 64-bit software and have begun work on it. It is currently a work in progress. For now, users can safely ignore this warning message. Performance is not going to be impacted when using Citrix Receiver for Mac.Please wait for news/updates from Citrix regarding this support.
Problem Cause
This issue has been resolved with Citrix Workspace App for Mac and 64-bit RealTIme Media Engine for RealTime Optimization Pack for Skype.
Refer to: Citrix Product Documentation - What’s new in Citrix Workspace app for Mac
Using Citrix On Mac
Citrix Support
Automatic translation
This article was translated by an automatic translation system and was not reviewed by people. Citrix provides automatic translation to increase access to support content; however, automatically-translated articles may can contain errors. Citrix is not responsible for inconsistencies, errors, or damage incurred as a result of the use of automatically-translated articles.